AMI is a system that uses smart meters and communication networks to allow two-way communication between us and our customers.
This system is key to the future of SCWA, helping us provide better and more efficient services. We're upgrading our water meters to ensure they are up-to-date, replacing older ones that are reaching the end of their lifespan. With AMI, customers can easily monitor their water usage almost in real-time and benefit from improved leak detection, giving them more control and peace of mind.
The installation process usually takes less than 15 minutes, and your water service will be briefly interrupted during this time. Our trusted contractors will handle the meter upgrades. They will knock on your door beforehand to introduce themselves and explain the process. If you're not home, they'll leave a door hanger once the job is done. We typically notify customers about 30 days in advance before scheduling the meter change. The best part? There's no charge or deposit required for these upgrades!
If you have any questions about the AMI system or the meter change-out process, please call us at 770-467-4777 between 8:00 AM and 5:00 PM.
SCWA has a team of experienced Field Service Technicians who are committed to carefully maintaining and repairing our smart meters, ensuring they meet manufacturer standards. Even in tough weather conditions, our Field Service team, dressed in SCWA uniforms and using branded vehicles, works hard to keep communication smooth between smart meters and towers within our AMI system.
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