Whether you're curious about your water bill, concerned about water quality, or need information on service interruptions, we've compiled answers to help you find the information you need quickly and easily.
Our goal is to ensure that you have a clear understanding of how we work to provide safe, reliable water to your home. If you don't find the answer you're looking for here, please feel free to reach out to us directly—we're here to help!
To report a water leak or outage, contact the City of Griffin Water Department at 770-229-6406. You can also reach the SCWA during normal business hours by dialing (770) 467-4777.
The City of Griffin is contracted to conduct maintenance and billing on the behalf of Spalding County Water Authority (SCWA). Therefore, you may be a SCWA customer, but you may received correspondence from the City of Griffin. To determine your water provider, you need to check your address against our service area map or contact SCWA office. Spalding County Water Authority and the City of Griffin have distinct service areas, and we can assist you in identifying which entity provides your water service.
You will receive a water bill on a monthly basis. Each bill covers the water usage for the previous month.
In some cases, The City of Griffin may estimate water usage if they are unable to read your meter due to accessibility issues or technical problems. However, our goal is to obtain accurate readings each month.
If your bill seems unusually high, we recommend checking for any leaks on your property, which could cause increased usage. You can also contact the City of Griffin Customer Service Department at (770) 229-6403 for a detailed review of your bill and an inspection of your meter.
Unfortunately, customers are responsible for all water that passes through the meter, including water lost due to leaks. We recommend regular maintenance checks to prevent leaks and potentially high bills.
Payments can be made at the following locations: Walk in service or Drive thru-100 S Hill Street Mon-Friday 8-6. Drop box locations: adjacent to the COG Customer Service drive thru, W Solomon Street parking lot across from the Post Office, Teller windows at Georgia Banking Company, or online at www.cityofgriffin.com by clicking the Customer Service Tab.
To check for leaks, turn off all water fixtures in your home and observe your water meter. If the meter is still moving, you likely have a leak. You can also look for wet spots in your yard or around your home.
Locate your water meter, which is typically near the curb or property line. Use a meter key or wrench to turn the valve clockwise to shut off the water supply. If you are unsure, please call (770) 229-6406 for assistance.
Your water meter will have a series of numbers that represent your water usage in gallons or cubic feet. Record the numbers shown, and compare them to your previous reading to determine your usage over a period of time.
To establish a service account, please contact the City of Griffin Customer Service Department at (770) 229-6403 or visit them at 100 S. Hill Street, Griffin, GA 30223.
Signs of a faulty pressure reducing valve include low water pressure, fluctuating water pressure, or water hammer noises. If you experience any of these issues, consider having a licensed plumber inspect your valve. We recommend changing the PRV every four years.
A deposit and a connection fee are typically required for new service accounts. Please contact the COG Customer Service Dept for questions related to this.
Unfortunately, we do not offer discounts for filling swimming pools. All water usage, including pool filling, is billed at the regular rate.
Discolored or muddy water can result from disturbances in the water lines, such as repairs or maintenance work. Running your cold water taps for a few minutes should help clear it up. If the problem persists, please contact the SCWA office.
Our water treatment process includes the use of chlorine to disinfect the water. If you notice a strong chemical smell, it is usually due to higher chlorine levels necessary to maintain water quality. The water is safe to drink, but if you have concerns, please contact us.
Milky white water is often caused by tiny air bubbles in the water, which can occur when there is a change in the water pressure. This is harmless and should clear up after a few minutes. If the problem persists, please contact our office.
Black or pink rings in toilets and sinks are usually caused by mold or bacteria growth in areas that remain damp. Regular cleaning and ensuring proper ventilation can help mitigate this issue.
A rotten egg smell is typically caused by sulfur bacteria in the water. This can occur in well water or in hot water heaters. Flushing your water heater and treating your water system may help.
Our meters are read monthly using automated meter reading (AMR) technology or manually by our meter readers. This ensures accurate and timely readings.
Each meter is associated with a specific property address. Our system is designed to ensure that readings are accurately matched to the corresponding account.
Yes, it is important to keep your meter accessible for readings and maintenance. Please ensure that the area around the meter is clear of obstructions, such as landscaping or debris.
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